WEBSITE TERMS & PRIVACY POLICY – EMPOWER ESTATE AGENTS
Business Name: Empower Estate Agents
Legal Entity: I-MEDIA SERVICES PTY LTD
ABN: 43 604 348 254
PART A – WEBSITE TERMS & CONDITIONS
1. Introduction
This website is operated by Empower Estate Agents (“we”, “our”, “us”), a real estate business operated by I-MEDIA SERVICES PTY LTD.
By accessing or using this website, you agree to comply with these Terms and Conditions.
2. Compliance with Laws
We operate in accordance with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Australian Consumer Law
- Relevant State Fair Trading legislation
- Property and real estate regulatory requirements applicable in Australia
We are committed to ensuring all representations are not misleading or deceptive.
3. General Information Disclaimer
All content on this website, including:
- Property descriptions
- Price guides
- Floor plans
- Images
- Marketing materials
is provided for general information only.
While we aim to ensure accuracy, we do not guarantee that information is complete, accurate or up to date.
You should make your own enquiries and seek independent advice.
4. Pricing & Property Information
All prices, rental amounts and availability:
- Are subject to change without notice
- May vary due to market conditions
- May be updated after publication
Properties may be sold or leased prior to update.
5. Limitation of Liability
To the extent permitted by law, Empower Estate Agents is not liable for any loss or damage arising from:
- Use of this website
- Reliance on information
- Errors or omissions
- Website interruptions
Nothing in this clause excludes liability that cannot be excluded under Australian law.
6. Third-Party Links
This website may contain links to third-party websites.
We do not control or endorse these websites and are not responsible for their content, privacy practices, or security.
Accessing third-party websites is at your own risk.
7. Acceptable Use
You agree not to:
- Use this website unlawfully
- Attempt unauthorised access
- Introduce malicious software
- Engage in scraping or automated data extraction
- Provide false or misleading information
We reserve the right to restrict access where misuse occurs.
8. Intellectual Property
All content on this website is owned or licensed by us and must not be reproduced without permission.
9. Amendments
We may update these Terms at any time. Continued use of the website constitutes acceptance of changes.
10. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
PART B – PRIVACY POLICY
11. Our Commitment to Privacy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
12. What Personal Information We Collect
We may collect:
- Name, address, phone number, email
- Identification documents
- Financial and banking details
- Employment and rental history
- References and property-related information
- Any other information necessary to provide services
Sensitive information is only collected where permitted by law.
13. How We Collect Information
We collect information:
- Directly from you (forms, calls, emails, inspections)
- Through our website
- From third parties (referees, brokers, landlords, databases)
- From publicly available sources
Website Analytics & Cookies
We may collect:
- IP address
- Browser type
- Pages visited
Cookies are used to improve user experience. You may disable cookies via your browser.
14. Why We Collect, Use and Hold Information
We collect personal information to:
- Provide real estate services (sales, leasing, management)
- Process applications and transactions
- Verify identity as required by law
- Administer trust accounts
- Communicate with clients and customers
- Provide property updates and marketing
- Comply with legal obligations
If you do not provide information, we may be unable to provide our services.
15. Disclosure of Personal Information
We may disclose information to:
- Buyers, sellers, landlords and tenants
- Solicitors, conveyancers and brokers
- Financial institutions
- Contractors and tradespeople
- Marketing and IT service providers
- Government and regulatory authorities
We only disclose information where necessary or required by law.
16. Overseas Disclosure
We may use cloud-based systems or service providers located overseas.
We take reasonable steps to ensure such providers comply with Australian privacy standards.
17. Direct Marketing
We may send marketing communications in accordance with the Spam Act 2003 (Cth).
You may opt out at any time by:
- Using the unsubscribe link
- Contacting us directly
We will promptly action your request.
18. Data Security
We take reasonable steps to protect personal information, including:
- Secure systems and servers
- Access controls
- Password protection
- Staff training
- Secure storage of documents
19. Data Retention
We retain personal information only as long as required by law or for legitimate business purposes.
We take reasonable steps to destroy or de-identify information when no longer required.
20. Access and Correction
You have the right to:
- Access your personal information
- Request corrections
Requests can be made using the contact details below.
21. Complaints
If you have a privacy complaint, contact us first.
We will investigate and respond within a reasonable timeframe.
If unresolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
22. Data Breach Notification
If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the OAIC as required by law.
23. Updates to This Policy
We may update this policy at any time. The latest version will be available on our website.
24. Contact Details
Empower Estate Agents
Phone: 0424 472 388
Email: [email protected]
Website: https://www.empoweragents.com.au/privacy-policy
Last Updated: April 2026
